Return & Refund Policy

When we accept a return or remedy

• The product is damaged in transit, defective, deficient, spurious or unsafe.
• You receive the wrong product, quantity or a package with missing items.
• The product materially differs from the description, features or characteristics agreed at purchase.
• Delivery is later than the specifically confirmed schedule, except where the delay is caused by force majeure or you accepted a revised date.
• Any other circumstance where return, replacement, repair or refund is required by law or an applicable warranty.

How and when to report a problem

Contact us on WhatsApp or email as soon as reasonably possible, preferably within 48 hours for visible transit damage, missing items or a wrong product. For a defect discovered later, contact us within the applicable warranty period or a reasonable period after discovery.

Include the order reference, a description of the issue, and available photographs or video. An uninterrupted unboxing video is strongly recommended because it can speed up verification, but the absence of a video does not automatically remove a statutory remedy. We will consider other reasonable evidence.

Return condition and shipping cost

Keep the product, accessories, labels and packaging reasonably intact while a claim is reviewed. Do not attempt unauthorised repair or modification. If we approve a return because goods are defective, damaged, wrong, spurious, misdescribed or otherwise non-conforming, Cloud Scart will bear reasonable return-shipping cost or arrange pickup where available. For any discretionary change-of-mind return we expressly approve, the customer may have to pay the disclosed return cost.

Resolution and refund timing

After verification, we will offer the legally appropriate remedy, which may be replacement, repair or refund. We will not substitute store credit unless you agree. Approved refunds are initiated within 5–7 working days and no later than 14 days after acceptance of the refund request. Bank, UPI or card processing may take additional time outside our control.

Prepaid refunds go to the original payment method where possible. Cash-on-delivery refunds are sent to the bank or UPI account you securely provide. We never ask for a UPI PIN, card PIN, OTP or banking password.

Items not eligible for a discretionary return

A return may be declined when there is no product defect or legal basis and the item was damaged after delivery through misuse, accident, unauthorised repair or modification. This limitation never overrides a mandatory consumer right.

Seller and grievance contact

Seller / data fiduciary: Rijil, trading as Cloud Scart

Business address: Vydharangadi P.O., Pullankunnu, Ramanattukara, Kozhikode (Calicut), Kerala – 673633, India

Grievance officer: Rijil (Owner & Grievance Officer)

Contact:cloudscartstore@gmail.com · +91 79948 67698

We acknowledge consumer complaints within 48 hours and aim to resolve them within one month.